Shipping Policy

All orders are processed within 2–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates

• Orders valued at less than ₹750: shipping charged at ₹100.
• Orders above ₹750: FREE shipping.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@neetprep.com with your name and order number, and we will look into it for you.

Returns & Refunds

For the latest information about cancellations, returns, and refunds, please review our Refund Policy. Any eligible requests will be handled in accordance with the terms described there. If you have questions before placing your order, please contact us at support@neetprep.com.

Damaged Orders

In the event that your order arrives damaged in any way, please email us as soon as possible at support@neetprep.comwith your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.